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System issues and maintenance

Category: Knowledgebase

Status Page A live, automated system status page is available at status.waggyhelp.site. This page reports both live and historical status of all Waggybytes applications. It is hosted independently of ...

Operating system support matrix

Category: Agent

NodeBeagle uses a lightweight agent that runs in the background of your device, collecting statistics and uploading it over a connection secured by TLS. The agent is built in Go, so NodeBeagle’s data ...

What does “applied balance” mean on my invoice?

Category: Billing & Subscriptions

You may see “applied balance” as a payment against an invoice. The value stated can be positive or negative. If it is negative, this is usually because the value of the invoice is less than the minimu...

Improve your account’s security with two-factor authentication

Category: Waggybytes Account

Two-factor authentication (or 2FA, for short) is a security feature that requires an extra step after entering your password. It is designed around the principle of your password being something you k...

Logging into the NodeBeagle Management Console

Category: Management Console

Login to the NodeBeagle Management Console to: Register your devices View your devices’ statistics Check and apply package updates Install new packages Manage your subscription To login to the console...

Where is my data stored?

Category: Knowledgebase

Waggybytes is committed to transparency and privacy. We believe you should know: exactly what data is held on you how we use your data who we may pass your data onto where your data is physically hel...

How do I apply a promotional code when buying SMS credits?

Category: Simply Remind Me

Occasionally we run offers for topping up your SMS credits. To apply this promotional code to a purchase :- On a large tablet or desktop device: Select the credit pack you’d like to purchase On the p...

What does "minimum: <number>" mean when updating my subscription?

Category: Billing & Subscriptions

The "Minimum" figure displayed in the number of active devices you have on the pricing plan. You cannot reduce your subscription below the number of devices - you need to remove the devices using this...

What is a “node hour”?

Category: Billing & Subscriptions

If you use hourly-billed devices, you will see references to a “node hour” in the console and on your invoices. A node hour is a unit of billing which means “per node/device per hour.” For example: If...

Can I switch between the Standard and Pro plans?

Category: Billing & Subscriptions

You can absolutely switch between the Standard and Pro plans at any time. Navigate to the device’s page you wish to switch and select the Settings tab. Click the “Change price plan” button under the “...

Cancellation policy and process

Category: Billing & Subscriptions

You can cancel your NodeBeagle subscription at any time from the management console. Click your username in the top-right corner, select My Account, followed by the Billing tab. You can either disable...

What is a Waggybytes account?

Category: Waggybytes Account

A Waggybytes account is a single login that allows you to access any application developed under the Waggybytes brand, whilst only registering once for a single account. When you login to your Waggyby...